Shipping policy

Shipping Policy — Globalbike.co

Last updated: October 2026

Where We Ship

We ship to all Australian states and territories including Tasmania, the Northern Territory, and regional/remote areas. Due to safety regulations regarding large lithium-ion batteries, all electric bikes are shipped exclusively via specialised ground freight.

We do not currently offer international shipping or air freight for e-bike orders.

Collection-Only Products

Some products cannot be shipped at all and are available by collection only from our Cheltenham, VIC warehouse (by appointment):

  • Kobe – 20"

At checkout, collection-only products will offer local pickup as the only option. We will contact you after purchase to book your collection appointment.

Order Processing & Cut-off Times

  • Order cut-off time: 2:00 PM (AEST), Monday to Friday.
  • Orders placed after 2:00 PM or on weekends and public holidays will be processed the next business day.
  • Handling time: 1–3 business days (Monday to Friday).

Transit Timeframes

Once dispatched, your order is typically delivered door-to-door within 2–8 business days depending on your location:

  • Melbourne Metro: 2–3 business days transit (3–6 business days total from purchase)
  • Sydney, Brisbane, Adelaide, Perth Metro: 3–5 business days transit (4–8 business days total)
  • Regional & Outer Metro: 4–7 business days transit (5–10 business days total)
  • Remote, NT & Tasmania: 5–8 business days transit (6–11 business days total)

All timeframes are estimates and are calculated from the date of dispatch, not the date of purchase. Freight moves Monday to Friday only.

Shipping Costs

Shipping is calculated at checkout based on your postcode and the weight and dimensions of your order. All shipping costs are displayed clearly in AUD before you finalise your purchase. There are no hidden fees.

Our Carriers

We partner with DHL and specialised heavy freight carriers to ensure your high-value order arrives safely. All electric bikes are fully insured during transit from our warehouse to your door.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number, a direct link to track your shipment. You can also track your order via:

  • The DHL website or app (for DHL shipments)
  • Your Globalbike.co order status page

If you have not received tracking information within 4 business days of placing your order, please contact us.

Electric Bikes & Large Items

Electric bikes are classified as heavy freight due to their size, weight, and lithium-ion battery components. All e-bikes are shipped via ground freight only, in compliance with Australian dangerous goods transport regulations for lithium-ion batteries.

Parts & Accessories

Parts and accessories may be shipped separately from bikes and may arrive via a different carrier. Tracking details will be provided for each shipment.

Delivery Issues

If your order arrives damaged, is missing items, or has not arrived within the estimated window, contact us within 48 hours at support@globalbike.co so we can resolve the issue promptly. Do not discard any packaging until you have inspected your order.

Contact Us

For any shipping enquiries:

  • Email: support@globalbike.co
  • Contact page: https://globalbike.co/pages/contact
  • Business hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)